Return & Exchange Policy
We want you to love your Khoobru piece. If something isn't right, we're here to help.
Return and exchange window
You can request an exchange or a return within 7 days of delivery.
Conditions
- The item must be unworn and unused.
- It must be in its original packaging, with any tags or accessories included.
Damaged or wrong items
If your order arrives damaged or isn't what you ordered, we pay all shipping costs. Contact us within 7 days of delivery with your order number and clear photos, and we'll arrange an exchange or a refund.
Exchanges and returns for other reasons
If you change your mind or want a different item, you pay the shipping costs, both for the delivery of your order and for sending the item back to us.
If your order qualified for free shipping (PKR 2,000 or more) and you return it for a refund, the standard shipping charge of PKR 250 will be deducted from your refund.
How to request an exchange or return
- Contact us within the 7-day window, before sending anything back. You can chat with us on WhatsApp using the WhatsApp button on our website, or email alivodigitalco@gmail.com.
- Give us your order number and tell us what you'd like to exchange or return, and why.
- We'll reply with the next steps. Please don't ship an item back until we've confirmed.
Refunds
Once we've received and checked your returned item, we'll confirm your refund and how it will be paid.
Questions?
Chat with us on WhatsApp using the button on our website, email alivodigitalco@gmail.com, call +92 329 1517495, or visit our contact page. You can also read our shipping policy and FAQs.